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Disaster Case Management (DCM) Program

Contract for Services to Florida Nonprofits in Eligible Areas to
Provide Disaster Relief for Survivors of Hurricane Michael

Agency Type:


Funding Source:

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Volunteer Florida

Conf. Date:


Deadline Date:

10/11/19 12:00 PM EST


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Contract for services to Florida nonprofit organizations in eligible areas to provide recovery assistance to disaster survivors of the 2018 Hurricane Michael. Recovery assistance should include mobilization and outreach strategies, service provision, and a demobilization strategy. The full scope of service provision should include intake process, client prioritization, client data sharing, standardization of forms, case management activities, client progress and monitoring, and case closure.

The purpose of the RFP is to solicit proposals from qualified service providers wishing to contract with Volunteer Florida to provide Disaster Case Management services for the 2018 Hurricane Michael (DR-4399-FL). The RFP process is intended to provide Volunteer Florida with information to assist in the selection process. The current period of performance (POP) funding period is October 11, 2018 – October 11, 2020.

Disaster Case Management (DCM) as defined in the FEMA 2017 Program Guidance is a time-limited process that involves a partnership between a case manager and a disaster survivor (also known as a “client”) to develop and carry out a Disaster Recovery Plan. This partnership provides the client with a single point of contact to facilitate access to a broad range of resources. The process involves an assessment of the client’s verified disaster-caused unmet needs, development of a goal-oriented plan that outlines the steps necessary to achieve recovery, organization and coordination of information on available resources that match the disaster-caused unmet needs, the monitoring of progress toward reaching the recovery plan goals, and when necessary, client advocacy. 

Using the TSA number to calculate staffing resulted in the need for approximately 35 Disaster Case Managers plus 5 case management supervisors. 

Funding is allocated by Provider Groups:

  • Group 1: Bay County
  • Group 2: Washington, Holmes, Jackson, and Calhoun Counties
  • Group 3: Gulf, Liberty, Franklin, Gadsden, Leon, Wakulla, and Taylor Counties

For Allowable Expenses, see

GrantWatch ID#:

GrantWatch ID#: 151261

Estimated Total Program Funding:


Estimated Size of Grant:

- Group 1: $3,212,059
- Group 2: $1,103,587
- Group 3: $1,326,009

Term of Contract:

The current period of performance (POP) funding period is October 11, 2018 – October 11, 2020. The DR-4399-FL DCMP Budget Period is September 6, 2019 – October 11, 2020.

Additional Eligibility Criteria:

Applicants must submit a copy of their 501(c) (3) certification.

The non-Federal entity may sub-grant/contract with local providers directly or sub-grant/contract with a management entity to be responsible for managing local providers. Regardless of how the non-Federal entity chooses to manage the program, DCM Service Providers must adhere to the basic requirements listed below:
- Have experience managing Federal grant programs;
- Have experience providing disaster case management in an impacted area;
- Have no adverse or ongoing legal actions regarding the alleged or proven negative performance of their services, be neither suspended or barred from contracting with the Federal Government, and shall not be in a probation status with other Federal grant programs;
- Comply with all applicable Privacy Act requirements and individual confidentiality provisions;
- Comply with Federal and non-Federal entity disability and civil rights laws, requirements and provisions (including providing equal access and reasonable accommodations);
- Follow the grant management requirements of 2 CFR Parts 215, 220, 225, or 230 as appropriate; and
- Maintain grant project records for five (5) years after the end of the fiscal year that the grant agreement is finalized or until no longer needed, whichever comes sooner; and
- Be in good standing with the State of Florida and Volunteer Florida.

Additional Requirements include:
- Capacity to hire and manage requisite staff
- Demonstrated experience with fiscal accountability and records management
- Utilize the Coordinated Assistance Network (CAN) for information sharing, avoiding duplication of services, and required reporting
- Adhere to Disaster Case Management Program Guidance and the Florida Disaster Case Management Plan
- Provide Disaster Case Management training approved by Volunteer Florida for all staff within two (2) weeks of their hiring
- Have a system in place for the utilization and support of volunteers

For Unallowable Expenses, see

Pre-proposal Conference:

Applicant Technical Assistance Call
Sept. 24, 2019 2:00 PM

Passcode: 721-648-837

Pre-Application Information:

- Deadline to Submit Technical Questions via email: Sept. 20, 2019 12:00 PM
- Volunteer Florida Response to Questions Sept. 26, 2019
- Proposal Due Date Via Blackbaud: Oct. 11, 2019 12:00 PM Eastern Standard Time
- Evaluation Committee Review Completed: Oct 18, 2019 COB
- Award Notifications: Oct. 23, 2019 COB

A request for an advance payment may be submitted to Volunteer Florida. The request cannot exceed the amount of projected expenditures for the first 90 days.

Contact Information:

Before starting your grant application, please review the funding source's website listed below for updates/changes/addendums/conferences/LOIs.

Apply online at:

Submit technical questions to

Direct questions to:
Terrance McCaffrey
Emergency Management Director
Volunteer Florida
1545 Raymond Diehl Rd, Suite 250
Tallahassee FL, 32308
Phone: 850-414-7400 x119

Katie Troncoso
Grants and Contracts Manager
Volunteer Florida
1545 Raymond Diehl Rd, Suite 250
Tallahassee FL, 32308
Phone: 850-414-7400 x 120

Grant Coverage Areas:

The focus of Disaster Case Management work will be in the twelve declared counties for DR-4399-FL. See

Funding or Pin Number:


URL for Full Text (RFP):

Geographic Focus:

USA: Florida: Bay, Washington, Holmes, Jackson, Calhoun, Gulf, Liberty, Franklin, Gadsden, Leon, Wakulla, and Taylor Counties


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