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Artificial Intelligence (AI) For IT Helpdesk Grant

Grants to USA, Canada, and International K-12 Schools
and IHEs to Implement an IT Helpdesk Platform

Agency Type:

Foundation / Corporation

Funding Source:

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Campus Consortium

Deadline Date:

06/20/19

Description:

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Grants of up to $50,000 to USA, Canada, and International K-12 schools and accredited IHEs to implement an artificial intelligence platform to address the challenges of helpdesk support. Funding is intended for software licensing, cloud hosting, support, and professional services costs associated with implementing AI Support Platform.

Campus Consortium is proud to provide the AI For IT Helpdesk Grant to educational institutions interested in implementing an AI chatbot that addresses the challenges in IT support in higher education. This Grant offers the institution a chance to financially take on implementing a smart IT support solution with a clear ROI and no hidden costs that typically prevents most solutions from being successfully implemented and maintained.

Benefits of an AI for IT Helpdesk Solution
Starting from information on Learning Management System to any issue related to computers, desktops, smart phones, network connectivity, printers or scanners, the exclusive helpdesk support can address password reset requests and queries within seconds resulting in higher levels of engagement and student satisfaction rates.

The helpdesk support aims to utilize AI’s superhuman abilities to increase precision while reducing the helpdesk costs and response time to end users’ queries. The Grant will help transform:
- 10x faster resolution of students’ inquiries related to IT
- Automated replies to frequently asked questions
- Ability to handle multiple end users at the same time
- Round-the-clock end-user support
- Super low cost of implementation and maintenance

GrantWatch ID#:

GrantWatch ID#: 184859

Number of Grants:

There are limited number of partial and full Grants to be awarded.

Estimated Size of Grant:

The AI for IT Helpdesk Grant provides selected institutions a Grant award up to $50,000.

Term of Contract:

- The grant covers the platform over a period of five years.
- Project Kick-Off by July 31, 2019

Additional Eligibility Criteria:

K-12 Schools and Accredited Institutions of Higher Education are eligible to apply.

Previous awardees are eligible. Separate applications are required for each Grant pursued.

Preference will be given to applications who have a letter of recommendation from a previous Grant awardee.

Applicant must be a representative of an educational institution.

Pre-Application Information:

Grant Process:
- Grant Application Due Date: June 20, 2019
- Review of Application by Grant Review Committee by: June 27, 2019
- Grant Applicant Interview and Technical Expert Session by: July 8, 2019
- Grant Award Letter Issued to Grant Recipients by: July 11, 2019
- Grant Award Walkthrough by: July 15, 2019
- Execution of Grant Award Agreement by: July 19, 2019
- Project Kick-Off by: July 31, 2019

For swift implementation, applicants are required to demonstrate institutional purpose in the form of a “letter of intent” signed by Dean/President or member of campus leadership team. The letter should ideally indicate problems the solution aims to solve, and why the Grant would be a helpful solution for the institution.

Contact Information:

Before starting your grant application, please review the funding source's website listed below for updates/changes/addendums/conferences/LOIs.

Submit completed grant application to grantapplication@campusconsortium.org.

Campus Consortium
55 East Monroe Street
Chicago, IL 60603
info@campusconsortium.org

Tel: 216.589.9626
Fax: 216.245.5776

URL for Full Text (RFP):

Geographic Focus:

USA: Alabama;   Alaska;   Arizona;   Arkansas;   California;   Colorado;   Connecticut;   Delaware;   Florida;   Georgia;   Hawaii;   Idaho;   Illinois;   Indiana;   Iowa;   Kansas;   Kentucky;   Louisiana;   Maine;   Maryland;   Massachusetts;   Michigan;   Minnesota;   Mississippi;   Missouri;   Montana;   Nebraska;   Nevada;   New Hampshire;   New Jersey;   New Mexico;   New York City;   New York;   North Carolina;   North Dakota;   Ohio;   Oklahoma;   Oregon;   Pennsylvania;   Rhode Island;   South Carolina;   South Dakota;   Tennessee;   Texas;   Utah;   Vermont;   Virginia;   Washington, DC;   Washington;   West Virginia;   Wisconsin;   Wyoming

USA Territories: American Samoa (USA)   Guam (USA)   Puerto Rico (USA)   Virgin Islands (USA)   Northern Mariana Islands (USA)

USA Compact Free Associations: The Federated States of Micronesia (USA)   Marshall Islands (USA)   Republic of Palau (USA)

Canada: Alberta   British Columbia   Manitoba   New Brunswick   Newfoundland and Labrador   Northwest Territories   Nova Scotia   Nunavut   Ontario   Prince Edward Island   Quebec   Saskatchewan   Yukon

Israel

International country outside of the USA, Israel and Canada.