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Solar for All Subscriber Management

Grant to a Washington, DC Nonprofit, Private Enterprise, or Educational
Institution to Manage Subscriber Services for Solar Energy Programs

Agency Type:

State

Funding Source:

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District of Columbia Department of Energy and Environment (DOEE)

Conf. Date:

07/31/19

Deadline Date:

08/27/19 4:30 PM Receipt

Description:

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Grant to a Washington, DC nonprofit, educational institution, university, private enterprise, or faith-based organization to manage subscriber services for District-wide solar energy programs. Funding is intended to provide cost-effective and high-quality subscriber maintenance, enrollment, engagement, and support services for the Community Renewable Energy Facility (CREF) projects funded by the District’s Solar for All (SFA) Program.

The subscriber management services will ensure that SFA program benefits are fully
realized by SFA CREF subscribers, improve subscriber understanding of and engagement with
the SFA program, and aid in the efficient administration of the SFA program. 

Subscriber management is critical for securing the long-term benefits of solar energy, keeping participants in the program, and achieving high levels of participant engagement, understanding, and satisfaction with the SFA Program. A successful Applicant will achieve these objectives through the design and implementation of a subscriber management solution. The solution will serve District residents participating in the SFA program and have the flexibility to adapt to changing program needs and the ability to scale as the SFA program expands.

The SFASM Applicant is expected to propose solutions for subscriber management services for two CREF programs, (1) the Oxon Run CREF and (2) the Solar for All CREF Program. For details about these two programs, see: https://doee.dc.gov/sites/default/files/dc/sites/ddoe/release_content/attachments/RFA%20Solar.All-%20Subscriber%20Management.pdf#page=20

SFASM Project Elements:

  • SFA CREF Subscriber Management (Required)
  • SFA CREF Subscriber Engagement (Required)
  • SFA CREF Subscriber Contact Center (Required)
  • SFA CREF Subscriber Portal (Optional)
  • SFA CREF Business Intelligence Portal (Optional)

For more details about project elements, see: https://doee.dc.gov/sites/default/files/dc/sites/ddoe/release_content/attachments/RFA%20Solar.All-%20Subscriber%20Management.pdf#page=21

For information about allowable costs, see: https://doee.dc.gov/sites/default/files/dc/sites/ddoe/release_content/attachments/RFA%20Solar.All-%20Subscriber%20Management.pdf#page=11

For information about Project Outcomes, Outputs, and Deliverables, see: https://doee.dc.gov/sites/default/files/dc/sites/ddoe/release_content/attachments/RFA%20Solar.All-%20Subscriber%20Management.pdf#page=23

GrantWatch ID#:

GrantWatch ID#: 186532

Number of Grants:

1

Estimated Size of Grant:

The award amount for this grant is not specified.

Term of Contract:

The Project period begins on the date of DOEE’s Notice of Grant Award to the selected Grantee and continues through September 30, 2020.

It is expected that the Grantee will complete a minimum viable solution for subscriber management that will be operational by November 1, 2019. The Grantee will develop the final project solution according to the timeline in the Project Work Plan.

Depending on the performance of the Grantee and the availability of funds, DOEE may, at its sole discretion, extend the grant period with additional funding for FY2021, FY2022, and FY2023.

Additional Eligibility Criteria:

The following are eligible to apply:

- Nonprofit organizations, including those with IRS 501(c)(3) or 501(c)(4) determinations;
- Faith-based organizations;
- Universities/educational institutions; and
- Private Enterprises.

Non-Allowable costs include:

1. Most major equipment, like vehicles;
2. Lobbying, including salaries and overheads and out-of-pocket expenses;
3. Entertainment;
4. Interest payments on loans;
5. Most food; and
6. Land purchases.

Pre-proposal Conference:

An informational meeting/conference call and opportunity for question and answers will be held on Wednesday, July 31, 2019, at 10:00 – 11:00 am.

The location of the informational meeting will be: 1200 First Street NE, Fifth Floor, Washington, DC 20002. The conference number will be (877) 991-2481 and conference code is 8100841#

Pre-Application Information:

All applications must be received at the address below by August 27, 2019 at 4:30 p.m. DOEE expects to notify each Applicant in writing of its award status within six to twelve weeks after the application due date.

The cut-off date for receipt of any questions is one week prior to the application deadline.

Grant funds related to work performed will be provided on a reimbursement basis, except that an advance of funds may be provided for grant administration expenses in limited circumstances for good cause approved by DOEE at its sole discretion.

Contact Information:

Before starting your grant application, please review the funding source's website listed below for updates/changes/addendums/conferences/LOIs.

The paper copies must be filed with DOEE at the following address:

District of Columbia Department of Energy and Environment
RFA – Grants
1200 First Street NE
5 th Floor
Washington, DC 20002
Attn: RFA 2019-1923-PCD

Email an electronic copy, formatted as a .pdf file, to:
SubscriberManagementRFA.grants@dc.gov

DOEE can be contacted about this RFA (use the RFA’s short name and number whenever
possible) by:

(a) Emailing SubscriberManagementRFA.grants@dc.gov with “RE: RFA
2019-1923-PCD" in the subject line;
(b) In person by making an appointment with Alex Lopez at (202) 673-6741 and mention this RFA by name; or
(c) Write DOEE at 1200 First Street NE, 5th Floor, Washington, DC 20002, Attention: Alex Lopez RE: RFA 2019-1923-PCD on the envelope.

Funding or Pin Number:

RFA # 2019-1923-PCD

URL for Full Text (RFP):

Geographic Focus:

USA: Washington, DC

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