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FY 2021 Centralized Dispatch for Wheelchair Accessible Vehicle (WAV) Taxis Under Transport DC

Grants to Washington, DC Licensed Taxicab Companies
for Projects to Benefit Residents Using Wheelchairs

Agency Type:


Funding Source:

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District of Columbia Department of For-Hire Vehicles (DFHV)

Conf. Date:


Deadline Date:

09/21/20 5:00 PM EST


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Grants to Washington, DC licensed taxicab companies for projects to benefit residents using wheelchairs. Funding is intended to create a centralized system for residents using wheelchairs to order accessible taxi services. Applicants must create a call center with customer phone access 24/7. An app or web-based reservation system is preferred.

The purpose of this opportunity is to create a central point of taxi access for passengers in wheelchairs and WAV drivers under the Transport DC program, as well as a single party that is responsible for all aspects of WAV rides including booking, dispatching, customer service and driver management. DFHV desires for wheelchair-users to experience reasonable wait times and have a consistent experience every time they book a WAV taxi ride. DFHV desires that drivers of WAV taxis are connected to a steady pipeline of WAV trips. DFHV seeks a centralized dispatcher to provide oversight and management, and experienced staff trained for this specialized and critical transportation service. This initiative will start in the Transport DC program, and the successful applicant will need to include other DFHV and District-sponsored programs and private pay requests from the general public for WAV taxi services by Quarter 3 in FY 2021.

It is important to realize that the Centralized Dispatch program for DC is a new initiative. This will be an unprecedented, new service in the Washington, DC region. The successful applicant will need to work cooperatively with DFHV, DC taxi companies, the drivers and users of the new centralized dispatch service to build the project, test its parameters and work toward its success. The project will require:

  • Commitment to the objective of providing effective accessible taxi service in DC for Transport DC customers using wheelchairs;
  • Flexibility in working out the early “bugs” typical of any new project;
  • A cooperative spirit in working with the various organizations and parties involved with the project; and
  • The ability to document and report experience with the project that will help the DFHV and other entities involved learn from the project’s early weeks and months of operation and make any needed adjustments and improvements to ensure success.

A summary of responsibilities include but are not limited to:

  • Project Implementation, Oversight, And Management for the Centralized Dispatch: ensuring wheelchair trips are delivered within an average of 30 minutes;
  • Customer Experience: A call center with customer phone access 24/7 is required, an app or web-based reservation system is preferred but must be accessible to people with a variety of disabilities;
  • Driver Management: recruitment, incentives and payment;
  • Dispatch Function and Technology (telephone and digital);
  • Data Integration and Reporting; and
  • Communication and Coordination with DFHV, taxi companies and drivers on a frequent basis.

A detail description of the parameters can be found starting at

GrantWatch ID#:

GrantWatch ID#: 191963

Number of Grants:

DFHV will select one or more grant recipients through a competitive application process.

Estimated Size of Grant:

The total value of the grant is not to exceed one million, three hundred fifty thousand dollars ($1,350,000) for completed trips including up to $100,000 for startup and implementation

Term of Contract:

Period of Awards - The performance period will begin in October 1, 2020 and end on September 30, 2021. DFHV may elect to continue the funded program for two additional 1-year option periods. Continued funding would be determined based upon satisfactory program performance, grant compliance, operating authority status, the availability of funding, and regulatory requirements.

Additional Eligibility Criteria:

Eligible Applicants:
DFHV licensed taxicab companies that have current and valid operating authority and meet all the requirements to be a Transport DC provider. Eligible taxi companies can partner with technology companies or call centers in applying.

Non-Allowable Costs of Grant Funds - Non-Allowable Costs for this Grant include for such long-term items as real estate, and other expenditures including:
1. Lobbying, including salaries and overhead and out-of-pocket expenses;
2. Entertainment;
3. Most food;
4. Land purchases;
5. Rental of office space, some vehicles, and some equipment;
6. Employee salaries and benefits;
7. Contractor labor, including professional services;
8. Accounting and bookkeeping services;
9. Communications, including telephone and data services;
10. Printing, reproduction, including signage;
11. Many computers and printers;
12. Plants and tree plantings;
13. Small tools;
14. Some field equipment, typically below $5,000 in value;
15. Postage, shipping;
16. Some travel, meals and lodging; and
17. Insurance.

Pre-proposal Conference:

Pre-application Conference:
Applicants interested in learning more or who would like to ask questions about the RFA are strongly encouraged to participate in the information session scheduled on Thursday, August 27 at 10 a.m. During the session, applicants will be walked through the online application portal, and DFHV staff will clearly explain the requirements for the FY21 Centralized Dispatch WAV Taxi program and answer all related question.

The sessions will be held virtually (WebEx info below):
WebEx Info for Pre-Application Conference on August 27, 2020 at 10 a.m.
Meeting number: 160 713 6810
Join by Computer
Password: 12345

Join by phone
1-650-479-3208 Call-in toll number (US/Canada)
+1-202-860-2110 United States Toll (Washington D.C.)
Access code: 160 713 6810

Pre-Application Information:

- If you are unable to attend the pre-application information session, you are encouraged to email your questions before August 26, 2020 at 5:00 p.m. EDT.
- The application submission deadline is September 21, 2020 at 5:00 p.m. EST. Any applications submitted after that deadline will not be reviewed or considered for this grant.

Grant funds will be provided on a reimbursement basis, except that an advance of funds may be provided in limited circumstances with prior written approval from the DFHV.

More information:

Contact Information:

Before starting your grant application, please review the funding source's website listed below for updates/changes/addendums/conferences/LOIs.

Apply Online:

Direct questions to:

Point of Contact:
Wendy Klancher
Senior Policy Advisor
Phone: 202-645-4051

URL for Full Text (RFP):

Geographic Focus:

USA: Washington, DC

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